Better Public Speaking


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9 Tips for Handling a Question & Answer Session

How you handle a question & answer session can often be the crucial factor as to how your presentation is viewed upon. If you’re pitching for business, then you better handle the questions properly.

1. Be prepared for questions

– When you rehearse your sales pitch, anticipate what you’re likely to be asked and what your answer is going to be. If you have done the same presentation more than once, this should not be a problem anymore. Your previous experience in handling similar questions will give you the necessary confidence. You might not want to answer a particular question there and then, so think about what you’ll say to satisfy the audience. Perhaps giving them your email address & asking them to write to you might help. This is especially necessary for long winded questioners & equally long winded answers.

2. Set the rules at the start

– You may want to take questions as you speak or at the end of your talk. Whatever your decision, mention it at the start and stick to the game plan. I would suggest questions at the end of a particular subject & before moving on to the next subject. This will help the audience to fully understand the first subject before moving on to the next subject. If you take questions as you go, then your timing will be affected. You may also lose your train of thought & deviate from the original matter. Remember, your audience won’t forgive you for taking half an hour when you were only supposed to speak for fifteen minutes.

  • 08 common Interview question and answers - Job Interview Skills
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    08 common Interview question and answers - Job Interview Skills

3. Don’t keep the Q&A session to the end

– It is better to ask for questions five or ten minutes before the end, handle the questions and then sum up your speech for an elegant finish. This will ensure that you conclude your speech on your terms & not on the terms of the audience. Quite often, presentations finish on questions and the whole thing goes a bit flat – especially if you don’t get any questions from the audience. Worse still, what if you were facilitating a controversial subject in which the audience were hostile towards you? If you terminate your speech immediately after the Q&A session, you are going to increase their hostility towards you. Therefore, I would suggest that you summarize your speech elegantly after the Q&A session before you leave the stage.

4. Listen

– When asked a question, listen with your eyes & ears. Many people “listen to answer” instead of listening to understand. When you practice listening with both your eyes & ears, you will eventually learn to listen with your heart. When you listen with your heart, you will be able to answer from your heart. This ability will open a whole new dimension in communication skills for you. Your audience will simply love you because you now “seek first to understand” before attempting to be understood. The question may be something you’ve heard a many times before. Treat the questioner with respect and don’t trivialize their point.

5. Thank the questioner

– It’s only polite, it shows that you respect them and it buys you a bit more time to craft your answer. Thanking the questioner will also encourage others to ask questions. Hopefully, this is what you want… 🙂

6. Repeat the gist of the question

– The rest of the audience may not have heard the question so your answer may not make any sense to them. The people who did not hear the question could get mentally “disconnected” from you in the process. Again, repeating the essence of the question gives you more time to think of a good answer and it makes you look knowledgeable.

7. Answer to entire room

– Don’t get caught into having a one-to-one dialogue with the questioner. Remember, while the question may “belong” to the questioner, the answer belongs to everyone in the room. This is because the answer may be relevant to more than one person in the room. If they happen to be near the front then step back, look at the entire audience before answering.


– Keep It (your answers) Short & Simple. Some speakers, have the tendency to give long winded answers. This could be an indication that they are afraid to take on the next question. Therefore, they buy time by rambling. If you had prepared your presentation well, you should not be worried about handling questions. After all, if you don’t understand or don’t want to answer a particular question, you can always ask the audience to email the question to you 🙂 So don’t worry, be jolly 🙂

9. Don’t fake an answer

– If you don’t know the answer to a question, say so and promise to find out. Ask the questioner to leave his email address with your staff so that you can reply to him at a later stage with a proper answer. Your audience will respect you for your humility. It can even be a good way to make further contact after the presentation. Remember, there will always things you simply don’t know, and it’s pointless to try to talk your way out of a question. Frankly speaking, I’ve never had all the answers to all MY questions all my life. Therefore, if I can’t answer many of my own questions, I don’t suppose that I can answer every question from the audience.

It’s also possible that you may not be asked any questions and you then have that deafening silence. People may be digesting what you’ve just said and may require more time to ask. They may also be a bit shy and may take a few minutes to come out of their cocoon. Under such circumstances it is best to have a set of “frequently asked questions” to get the ball rolling. If you still fail to get any questions after you have exhausted all your FAQ’s then go straight into your summary and closing statement.

Handling a question and answer session well, demonstrates your professionalism and will reflect well on you. I wish you well in your next Q&A session. Remember, nothing beats adequate preparation so prepare well in order to heighten your level of confidence.

Be brave, just do. Be brave, be you!

Complementary Thoughts on “instant speech competition

The area under discourse “instant speech competition” appears to be a perfect area of interest among our fans. Last week we recognized quite a few requests via email to elaborate more on this issue. Rest assured that this area of focus has been satisfactorily covered either directly or in some way at the link on top. If you did not find in particular what you were looking for at the link above, it’s most likely that we did not fully grasp precisely what you meant by this matter. The other possibility is we may not be in the know to speak on this question in the first place.

All the best to you in all facets of your life 🙂

Better Public Speaking

How would you know if you are better at public speaking today as compared to last year? Can you recall the last memorable talk or presentation you attended? Now, did it come to you easily, or did you have to crack your brains to remember one? Sadly, too many presentations are easily forgotten. And that’s a big problem because the primary reason the speaker gave the talk was to impart something important to you.

If you were the presenter you might want to consider the three basic things that you can do to ensure that your future speeches are understood and remembered time and time again.

You’ve probably stumbled upon these principles before. As such, they may appear to be somewhat obvious and deceptively simple. Nevertheless, it works all the time. These three basic principles are:-

      Be prepared
      Have a theme for your speech
      Keep your message clear and concise

Be Prepared

Failing to prepare is preparing to fail. I suppose that you’ve heard this statement a million times. Nevertheless, it’s crucial that you understand the importance of preparation. A speaker who is well prepared is a speaker who respects his audience. It is like dressing well for your job interview or first date. The moment the audience detect that you are ill prepared, they will lose respect for you. Are you willing to risk losing the respect of your audience? You decide.

Preparation is probably the most important factor in determining your communication successes. When possible, fix meeting times and speaking engagements well in advance. This will buy yourself the time you need to rehearse your speech. As a rule of the thumb, a one minute speech deserves a thirty minute rehearsal. However, if you are well versed with the subject especially if you are a lecturer who delivers the same talk every other day, you may reduce your rehearsal time according to your discretion.

Then again, not all presentations can be scheduled. In this case, preparation may mean having a thorough understanding of the nature of the issue, which will enable you to speak with authority. When I lack the time to rehearse, I practice in my car while driving to the event. It surely beats the stress of getting caught in traffic jams 🙂

Have a theme for your speech

The acronym above stands for Inform, Persuade, Explain or Entertain. A combination of one or two of the above needs to be your theme.

While preparing your talk or presentation, it’s crucial that you understand what you want to say, who your audience is and why would they be interested to listen. To do this, ask yourself: Who? What? How? When? Where? Why?

Who are you addressing? What are their values, interests and beliefs? What are the common desires with the others in the room? For example, if you are addressing a group of diabetics during a health talk, obviously these people would want to know how to enjoy a better quality of life. They will most likely be looking for hope, solutions and encouragement to deal with their ailment.

Therefore, coming back to I.P.E.E, what message do you wish to convey? My gut feeling would tell me to use a combination of Inform, Persuade and Explain in this situation. I would prefer to leave the “Entertain” aspect out of this type of speech because it could backfire if I’m not careful with my choice of words.

Keep your message clear and concise

When it comes to crafting your message, less is more. However, this is easier said than done. In order to pull this stunt off, you will need to have a superb command of your spoken language. Your vocabulary and grammar has to be excellent. Only then, you will be able to shorten your sentences without losing its meaning.

Let’s come back to the diabetic talk again. Let’s assume that you are a doctor who is delivering this speech. Try to avoid too much information or excessive medical jargon. This will only serve to overload and bore your listeners. Once they are overloaded, they will mentally shut down. When you look into their eyes, you’ll get the impression that “the lights are switched on but nobody’s at home”. Remember, they are not expecting to become experts on the subject. They want solutions, hope and encouragement. Therefore simplicity is best.

If you’re using slides, limit the content of each one to a few main points, a single statement or a picture. Look at the picture on this page with the caption I.P.E.E. As you can see, I have used a picture to help you remember this acronym 🙂 If you really need to provide them with a lot of technical data, this data can be provided to the audience in electronic form for them to download and read prior to or after your presentation.

In conclusion while implementing the three basic principles you learnt today, ask yourself what your ‘success criteria’ is. How would you know if and when you have effectively communicated what you had in mind? If you presented in a formal workshop, distributing a feedback form to all participants would be useful. This questionnaire will serve as a good indicator of your strengths and areas of improvement.

Therefore remember the three basic principles which are:-

      Be prepared
      Have a theme for your speech
      Keep your message clear and concise

All the best to you 🙂